Frequently Asked Questions
How do I reset my password?
Go to the login screen and tap "Forgot Password." Enter the email associated with your account and follow the instructions sent to your inbox.
How do I delete my account?
Open Settings in the app, scroll to the bottom, and tap "Delete Account." Your data will be permanently removed within 30 days of the request.
How do I report inappropriate content?
Tap the three-dot menu on any beam or profile and select "Report." Our team reviews all reports and takes action in accordance with our Community Guidelines.
How do I block another user?
Visit the user's profile, tap the three-dot menu, and select "Block." Blocked users cannot see your content or interact with you.
Why am I not receiving notifications?
Make sure notifications are enabled in your device's Settings for Luminae. Also check in-app notification preferences under Settings > Notifications.
Submit a Request
Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.
Or email us directly at accessibility@roura.io